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What Went Right? Nurse case managers work at the intersection of medical care, function, communication, and return to work. They may enter a cla…
What Went Right? Recovery after a workplace injury develops through changes in function, capacity, confidence, routine, and independence. An inj…
The Case Manager Many times, healthcare professionals label patients non-compliant. In this article, I wanted to talk about non-compliance, what…
The Caring Claim Every workers’ compensation claim develops through a series of questions. Some questions gather facts while others uncover fear…
The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: A routine recovery A prolonged dis…
The Caring Claim Leaders shape the workers’ compensation experience long before an injury occurs. Their decisions determine how quickly claims a…
Labor Landscape Despite strong demand for mental health-related training and resources, less than a third of American workers receive any at wor…
Back to Claims School Hope Remetta, CLMP, has spent 21 years in workers’ compensation developing the judgment required to manage some of the ind…
The Caring Claim “Do you have any questions?” We ask this as though everyone shares the same language, understands the same jargon, and views th…
Back to Claims School Medical management begins when a claim requires care, yet its purpose reaches across the full recovery process. Claims pro…
The Case Manager As workers’ compensation case managers, we make decisions every day that can significantly affect an injured worker’s life. We…
Lindsay Huffman has built her workers’ compensation career from two distinct vantage points: first as an attorney and now as a claims leader. Sh…
The Case Manager Case managers who learn to work effectively with the claims adjusters on their cases often achieve better outcomes for everyone…
The Caring Claim How Timely Outreach Protects Connection and Participation in Workers’ Compensation Silence inside a workers’ compensation claim…
The Caring Claim How Warm Referrals Preserve Trust in Workers’ Compensation Every handoff in a workers’ compensation claim carries the possibili…
The Caring Claim Every injured employee carries two quiet questions into the claims process: Do you know who I am and do I understand who you ar…
The Caring Claim Every workers’ compensation claim has a first human moment. The injury may have already been reported and the paperwork may alr…
The Case Manager When someone is injured on the job, the focus is naturally placed on treating the physical injury. Diagnostic tests are ordered…