Booking.com cuts thousands more jobs, outsources customer service

Hotel and holiday house booking service Booking.com is cutting thousands of jobs in its customer service departments and transferring the work to another company, but its offices in Amsterdam and Manchester will not be affected. Chief executive Glenn Fogel told staff in an email that the contracts of thousands of customer service staff will be shifted to outsourcing giant Majorel in the second quarter of the year. Majorel, which is based in Luxembourg, offers customer services to a variety of...